My latest Practical Mac column for The Seattle Times talks about how I was able to get Timbuktu Pro working on my mother-in-law’s Mac so that I can control it remotely: Remote control makes tech support easy.
Patty would have to describe to me what she saw onscreen, reading every error message or menu list to enable me to build a mental image of what was going on. Often, in an attempt to be helpful, she would click through dialogs and jump ahead of where I thought she was, causing confusion for both of us. Things would be so much easier if I could just sit down at her computer and get to work.
Now, I can.